Terms & Conditions

Last updated: 10 November 2026

These terms govern your use of PingGo via the website joinpinggo.com (“the Platform”), operated by Mahdi Malallah Photography Company in the State of Kuwait (Commercial Registration No. 499343, License No. 2024/11405), referred to in these terms as“PingGo” or “we”. By using the platform, sending a request or registering an account, you agree to these terms and to the Privacy Policy, and your electronic consent is binding under Kuwait E-Transactions Law No. 20 of 2014. If you do not agree, do not use the platform.

1. Nature of the service

• PingGo is a tech platform that lets people looking for a rental (“the Customer”) post their request, and licensed real estate offices and property owners (“Providers”) view it and send offers.
• PingGo is not a real estate broker, nor a party to any lease or agreement between customer and provider, and takes no commission on deals.
• does not guarantee PingGo does not guarantee the accuracy of offers, the availability or condition of any property, or the completion of any deal. Each party verifies the property and contract themselves before agreeing or paying.

2. Eligibility

You must be 18 or older and legally able to contract to use the platform.

3. Customer obligations

• Providing accurate details and a genuine request you intend to follow through.
• Unused free requests do not roll over to the next month.
• Attaching your Civil ID is optional, and it must be your own.
• Not using providers’ numbers for anything other than the request concerned.

4. Provider obligations

• Real estate offices: hold a valid real estate brokerage license from the Ministry of Commerce and Industry, and comply with the regulations governing real estate brokerage and property advertising in Kuwait.
• Owners: be the owner of the listed property or legally authorized to rent it out.
• Providing valid, accurate documents, and notifying us immediately of any change or expiry.
• Offering real, actually available properties, with accurate, non-misleading prices and information.
• Using the customer’s number only to contact them about their request, never sharing it with anyone else or using it for marketing.
• Honestly confirming the deal outcome on the platform.

5. Verification and accounts

• A provider account is activated only after its documents are verified, and we may accept or reject any registration without giving reasons.
• Login uses temporary links sent to your email. You are responsible for securing your email and not sharing login links.
• We may suspend any account or remove any request or offer that violates these terms or the law, or receives repeated complaints.

6. Plans and payment

• Each phone number gets 2 free requests per calendar month; any extra request in the same month costs 1 KWD, paid online before the request is published, and is non-refundable once the request is sent to providers.
• Provider accounts are subject to the plans and prices published on the pricing page at the time of subscribing. After the account is verified we contact you to complete payment and activate the plan.
• Subscriptions are monthly, 6 months with 1 free month, or a year with 2 free months. 6-month and yearly plans are paid upfront in one payment, and free months are added to the end of the subscription.
• “PingGo Coverage” is an optional photo service (photos and a walkthrough video of the property) at 60 KWD per property. Annual subscribers get 20% off for a set number of properties depending on the plan, as shown on the pricing page.
• The coverage discount applies only during an active annual subscription; it does not roll over or accumulate, cannot be combined with other offers, and is non-transferable.
• Coverage is within Kuwait subject to availability, delivered within 48 hours of the shoot unless agreed otherwise. The provider guarantees their right to shoot the property and access to it at the agreed time.
• The provider may use coverage material to market the photographed property, and PingGo showcase it in its portfolio unless the provider asks otherwise.
• Plan limits, such as the number of offers, reset monthly from your subscription start date, and unused balance does not roll over to the next month.
• No refunds for a subscription period that has started, unless we are unable to provide the service for reasons on our side.
• We may change prices in the future; changes never apply to a period already paid for.

7. Content and intellectual property

Name PingGo , its logo, platform design and content are owned by PingGo. Users grant us the right to display request and offer content on the platform solely to provide the service. Copying the platform or scraping its data is prohibited.

8. Prohibited use

• Posting false information or impersonating a person or entity.
• Offers for properties that don’t exist or aren’t available, or any fraudulent activity.
• Harassing users or contacting them for purposes unrelated to the request.
• Attempting to hack or disrupt the platform, or any use violating Cybercrime Law No. 63 of 2015.

9. Limitation of liability

The platform is provided “as is”. To the extent permitted by law, PingGo any liability for disputes or damages arising from dealings between customer and provider, from the property, contract or payments between them, or from temporary service interruptions.

10. Changes to the terms

We may update these terms and publish the new version on this page with the update date. Continuing to use the platform after an update means you accept it.

11. Governing law

These terms are governed by the laws of the State of Kuwait, and Kuwaiti courts have jurisdiction over any dispute arising from them.

12. Contact

For any question, complaint or report of a violation: hey@joinpinggo.com