Privacy Policy

Last updated: 10 November 2026

This policy explains how PingGo (joinpinggo.com), operated by Mahdi Malallah Photography Company (Commercial Registration No. 499343, License No. 2024/11405), collects, uses and protects your personal data, in accordance with Kuwait E-Transactions Law No. 20 of 2014 and its Executive Regulations. We only collect, process or share your data with your consent, and only for the purposes described here.

1. Data we collect

From property seekers

• Request details: property type, area, rooms or size, budget, move-in date and notes.
• Phone number, and email if you added it.
• A photo of your Civil ID if you choose to attach it.

From real estate offices and owners

• Name, contact person, phone number, email, and the property types and areas you cover.
• Documents: commercial license for offices, or Civil ID and ownership deed for owners.
• The offers you send and deal outcomes.

Technical data

• A single cookie (Cookie) needed to keep you logged in. We don’t use advertising trackers.
• Basic technical logs (such as IP address IP and request time) kept by the hosting provider for security and running the service.

2. Why we use your data

• Sending your request to suitable offices and owners, and sending you their offers.
• Verifying the identity of offices and owners, and of the customer when an ID is attached.
• Sending alerts and login links by email or WhatsApp.
• Confirming deals, and producing general statistics that do not identify you.
• Protecting the platform, preventing fraud and complying with the law.

We don’t sell your data, use it for ads, or share it for marketing.

3. Who sees your data

• Verified offices and owners in your area see your request details without your number, email or ID.
• When you choose an offer: Your number shows to that offer owner only, and theirs shows to you.
• Documents and Civil IDs: are seen only by the verification team at PingGo, and are never shown to any user.
• Technical service providers: We host the platform, database and files, and send email, via Cloudflare. Data may be processed or stored on servers outside Kuwait, under security and contractual safeguards that protect it. By using the platform you agree to this.
• Authorities: If required by law or a court order.

4. Customer Civil ID

Attaching your Civil ID to a request is optional. We use it only to check the request is genuine, and permanently delete the image as soon as the review ends, whether or not we verify the request. We keep only the verification result.

5. Retention

• Requests and offers: for as long as needed to provide the service and follow up on the deal, then in de-identified form for statistics.
• Office and owner documents: for the life of the account, deleted on closure at your request unless the law requires us to keep them.
• Login links are valid for 15 minutes and one use, and sessions last 30 days.

6. Data protection

• Encrypted connection (HTTPS) on every page of the platform.
• Storing documents privately, never reachable by a public link.
• Login with temporary links instead of passwords, and storing login tokens encrypted.
• Limiting access to sensitive data to the verification team only.

No system is 100% secure, but we take reasonable technical and organizational measures to protect your data, and we notify those affected and the authorities if a breach affects them.

7. Your rights

At any time, you may:

• Access the data we hold about you.
• Correct or update your data.
• Request deletion of your data or closure of your account.
• Withdraw your consent, noting this may stop us from providing the service.

Send your request to hey@joinpinggo.com from your registered email or number, and we reply within 30 days at most. We may ask for proof of identity before acting on the request.

8. Minors

The platform is for people aged 18 and over, and we do not knowingly collect data from anyone younger.

9. Third-party services

We use Google Fonts to display the site, and may receive Google Address IP when they load. WhatsApp and Instagram links take you to services governed by their own privacy policies.

10. Policy updates

We may update this policy and publish the new version on this page with the update date. If the change is material, we notify registered users by email.

11. Contact

For any privacy question: hey@joinpinggo.com